Thank you so much for coming out to help us – most appreciated.
-- The S Family
Dear Members of Daniel’s Heating & Refrig. Corp.,
One of your technicians did a repair on our heater right before Christmas, identified a concern with a poorly sealed outtake pipe, replaced the control box, and I’m so happy that our system is now (and has been) functioning properly. We have a 4-month old at home (my grandson), so truly appreciate the expertise & professionalism of your technician, Mr. Bass. He obviously understood our system and the issue. I have meant to write for some time, especially after receiving your cheery note after the holidays, thanking me for our business. I am keeping our receipt so I know how to contact you all again. (We had had another company look at the issue several weeks prior and they did nothing to fix it, merely reset the system, which promptly turned itself off again).
I just wanted to let you know how much I appreciate a job well done and a good honest business.
Many thanks to your entire crew on the recent installation of my replacement HVAC units. Peanut managed all aspect of the installation. Jeff stayed around after all had left to walk me through the new units and my programmable thermostat. A special thanks to you for organizing all the gas company and tax rebate info. What a well-run business you have; don't change a thing. I will never have a need to go out for bids on HVAC work; Daniel's it is!
Sincerely, Steve M.
What a precious person you are! Your "bird" card was so sweet. I love birds, I went over thirty days so let me know if I owe you anything else. Thank Tracy and all for me and excuse writing as eyes very bad.
Thanks again, Natalie G.
In response to my heat pump repair request, our home warranty company sent Daniels to repair our heat pumps both last year and this year. In every instance Daniels has scheduled the repairs promptly and I appreciate that they make a courtesy call before arriving. The service employees have always been very knowledgeable and conducted themselves in a courteous and professional manner. Last year one of the units required a new part which they ordered and returned to install promptly. On the return call I asked them to handle the yearly maintenance on all 3 of our units. This year a different unit needed to be replaced altogether. It was a difficult installation with need to replace the refrigeration lines. It seems they did a great job as the unit is working beautifully. I believe Daniels is a company I can trust and I feel very confident using Daniels Heating and Refrigeration for all my heating and air needs.
Here is my BIG thank you for a job well done on the installation yesterday of our new Lennox heating and air conditioning system! The technicians arrived at 8 a.m. and were finished by 2:45 p.m. The three installers and one technician were very cordial in their manner and very efficient in their work. They took care to protect our carpets and our newly painted walls. The hookup of the new furnace and cooling coil box and overflow pans, easy trap, etc. in the 3rd floor attic looks great. And the installers were even patient enough to answer all of questions. Daniel's technician stayed afterward to fully test out the new system and showed my wife and I how to operate the new digital thermostat. He then filled out the finishing paperwork for me to sign, gave us a copy, and left…Your crew were also very efficient at completely cleaning up all the trash created in the installation process. Again thank you for a job well done.
My wife and I are very pleased to inform the greater Richmond area and Tricities of the fine service they can expect from Daniel's Heating and Refrigeration. They have routinely serviced our two heating/AC systems and have done a fine job during each visit. Their technicians have been there for many years and its more like a family than a heartless big corporation. They are well dressed, very courteous and friendly and they have always given us a really great deal. This means they will never try and sell you unnecessary parts or labour. My wife and I even received $30.00 back from a part that they were able to order at a reduced cost. We've never experienced that from any other business we've contracted for services. To us, it's clear proof of their honesty and their willingness to give you a great deal. Mrs Daniel's is also quite personable and if you call her she will provide a sense or urgency and treat you like a family member in distress. We just wanted to pass this on...we don't usually do it but in this case it would be ashamed if you didn't know what you are missing here. Thanks again and God Bless you and your fine staff and technicians Mrs Daniel's!
-- Dave and Lorie (Prince George, VA)
Thanks-your man did a great job.
Your rapid response followed by the professionalism & thoroughness of Peanut & his helper have solidified Daniel's As my contractor of choice for all my HVAC needs.
I have been a customer of Daniel's for about 5 years, and could not be any happier with the service I get every single time. Each time I call the office staff is extremely courteous, helpful, and kind. All the field technicians that have ever been to my house have been very prompt, professional, knowledgeable and have done fantastic work.
Your technicians, Chris, Peanut and especially Kenneth came into my home in a professional manner, inspected my heating problem and determined right away what needed to be done, After accessing the problem they serviced my heating system and even thoroughly cleaned up after the service was performed. They were courteous, neat, and efficient. Your company represents what every service/contractor should be.
-- J. C.
Dear Mrs. Daniel,
You and your fine company are to be complimented on your high-quality operation! Your talented staff is comprised of kind and knowledgeable individuals. Along with skill and intelligence, equally important to me is the customer service they, Ellie and you provide to homeowners like me. Thank you for the magnificent job you did! I happily recommend Daniel's frequently!
-- D. R.
Please thank the technician for his expertise and professionalism.
Good evening. It was nice to meet you, Mrs. Daniel, this morning. It certainly added a personal touch to the already proven strong work ethic your business reflects. I just returned from dinner at a friend's house and noticed that someone from your crew had repaired the closet door in my garage. It needed to be hammered shut since I hit it multiple times while parking my car too close to the cabinet. Needless to say, this was above and beyond...Please convey my heart-felt thanks to them.
I can not thank you enough for installing my heating and ac system. It is working great!
Thank you and your staff for the attentive service this fall. Our new heat pump is wonderful and I appreciate all their hard work in this cold weather.
-- T. M.
I think of you a lot--all of you were so kind to us and so very nice to work with in securing our new heating system. I think that you went above and beyond for us and we are ever grateful to you.
Both Jim and I want to thank you, Mr. Daniel, Mrs. Daniel, the secretary, and all the service people who came. Everyone has been patient, courteous, and they did the best they could do in a difficult situation.
I want to tell you how pleased I am with the installation of my new Lennox system this week. From the time the installation crew arrived, these guys worked like a well organized team in every respect. They were polite, respective to to me and my property, and directly focused on the job at hand. I would highly recommend Daniel's to anyone.
Just wanted to drop a note and thank you for the prompt and professional service of my air conditioning system today. Troy was excellent in quickly diagnosing and fixing the problem and I am now enjoying a much cooler home.
I wanted to drop you a note to let you know that your employee Troy has been wonderful. We have been a client of Daniel's for 10 years and have been very pleased.